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05/31/2002 - Zyzox Brokers Burgeoning Bandwidth

Because today’s companies need the best communications network at the lowest possible cost, Ben Henkels, Principal, formed Zyzox to guide his customers through the often-baffling world of telecommunications.

Zyzox is a communications brokerage firm. As a business development service, they match the client’s needs to the best-fitting provider’s products. As a communications agent they help facilitate equipment and products. Because they are not exclusive to any provider, they can tailor the communications service to the end users needs. This often means increased client revenue thanks to lower cost of doing business.

As a capacity provider, Zyzox’s goal is fiber to the premises – all premises. “Spokane is extremely resource rich,” states Henkels. There is plenty of broadband access, both fiber and wireless. “In the future, there should be no reason not to have digital content on demand, and entrepreneurs should take advantage of that source of revenue,” says Henkels.

Zyzox is the master agent and physical representative for Electric Lightwave Inc. in Spokane. According to Henkels, Electric Lightwave owns more fiber under the streets of Spokane than any provider other than Avista. However, Zyzox also has strategic relationships with many vendors, and partners with other providers to deliver dark fiber, lit fiber, or wireless --- whatever the client needs. Zyzox is not strictly local but has agents in Seattle, Boise, Oklahoma City, and Las Vegas.

Another important service Zyzox provides is outside communications audits. They audit billing to be sure it is accurate and what the client and provider have agreed upon. This is a valuable service because it takes a lot of time and knowledge of billing terminology. The auditor must know how the bill is prepared, and how to assess the information in the bill to find any discrepancies. Outsourcing this task saves valuable time for any firm’s management.

According to Henkels, what sets Zyzox apart from others, as a communications broker, is experience with business development and the financial side of business. “Because we know what developments are on the horizon, we can guide the client and help determine where the client may want to be in five years,” Henkels asserts. This helps determine what kind of technology a client needs, can afford, and will ultimately use.

“I love my job,” says Henkels. For more information, go to

Billie Moreland
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