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02/15/2006 - Terabyte Triangle Welcomes Innovation Computing

Innovation Computing started in 2002 as a part time business that President Wil Buchanan pursued from his home office. Two years ago, the business had grown to a full time job. Recently Buchanan realized “it was time,” and after a search, he chose the SIRTI incubation facilities at 665 N Riverpoint Boulevard for his new headquarters.

Innovation Computing (IC) builds and maintains computer networks. Its largest clientele is rural school districts, with the furthest over 200 miles from Spokane. IC also serves dental offices and small business clients. When working as a consultant with school districts, Buchanan identifies every need a school has for teaching technology. He will serve as a design consultant, and specify servers, work stations, routers, etc. IC has resale agreements with almost every hardware supplier and can help schools with acquisitions.

After the build, IC serves as full time tech support for the rural school district. IC does this mostly remotely from the office at SIRTI. This keeps the operating expenses down, and thanks to the sophistication of remote control technology, Buchanan can fix almost any problem while the school fills him in on the telephone. Buchanan is Citrix certified, and some of the schools labs run using thin client.

In addition to his network consulting role, Buchanan is a certified Cisco Academy instructor and teaches the Cisco Academy course to students at rural high schools. Most of the course is on-line, but Buchanan visits the schools at least once per week for hands-on training. “In the average rural high school, the kids get to a point, then the access to higher technology stops, and their knowledge falls short” says Buchanan. This is where Cisco Academy comes in. Buchanan currently has eight students taking Cisco Academy in Ritzville – all sophomores. “By the time they are seniors and have finished all four quarters, they will be ready for internships,” says Buchanan. He answers any student questions between visits on his smart phone – sometimes from 100 miles away.

For dental offices, IC helps with the transitions from old technology to new. Buchanan has helped ease the move from X-rays to digital imaging. He supports and works on Patterson Dental software to help provide comprehensive solutions – from workstations, through imaging, to off site storage. IC currently partners with a firm in Minnesota for HIPAA compliant secure off-site storage.

IC has been in the SIRTI building for just over a month, and Buchanan is very happy there. The SIRTI graphics design department is helping with a new logo and branding materials. Every office comes with a VoIP telephone and “tons of broadband.” IC has loading dock privilege and many more facilities than “he had at home.” “It’s sort of humbling to be in the SIRTI Building and in the U-District because there is so much brain power here,” says Buchanan. “This is a great place to work with tons of resources that I wouldn't have otherwise.”

To learn more about Innovation Computing, visit www.innovationcomputing.com/.

Billie Moreland
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